Refund policy

Ever Petyls Refund, Return & Cancellation Policy

Effective Date: August 22, 2026

At Ever Petyls, each floral piece is carefully curated and packaged with intention. We want you to love your purchase, while also protecting the quality and integrity of our specialty products.

We offer a 30-Day Money-Back Guarantee on eligible items, subject to the terms outlined below.

30-Day Money-Back Guarantee

Eligible purchases may be returned within 30 days of the date your order is delivered for a refund.

To qualify, the item must:

Be unused and in its original condition
Not have been altered, arranged, cut, or otherwise modified
Be free from damage, stains, odors, or signs of use
Include all components originally included with the order
Be returned with its original packaging if the packaging is still available

Items that have been used for events, displays, installations, styled shoots, photography, or other purposes are not eligible for return.

Returns Are Not Accepted For:

Change of mind on items that are not eligible for the 30-Day Money-Back Guarantee
Styling or design preferences
Minor variations in stem shape, movement, or positioning
Natural variations in color tone, texture, or appearance
Orders placed with incorrect or incomplete shipping information
Delays caused by shipping carriers

Because our florals are specialty products, minor variations in shape, movement, texture, and color are not considered defects.

Final Sale Items

The following items are final sale and are not eligible for return or refund, except when they arrive damaged, defective, or incorrect:

Limited drops
Special-order pieces
Items specifically identified as Final Sale
Other products specifically designated as non-returnable at the time of purchase

Preorder Cancellations

Preorders may be canceled within 24 hours of purchase for a full refund.

After 24 hours, preorder cancellations may qualify for store credit only if production preparation has not begun.

Once inventory has been allocated, prepared, packed, or shipped, the preorder becomes non-cancelable and non-refundable.

Because Ever Petyls offers limited luxury inventory drops, preorder quantities may be reserved specifically for each customer order.

Damaged or Incorrect Items

We carefully inspect and package each order before shipment. If your order arrives damaged or you receive an incorrect item, please contact Ever Petyls within 48 hours of delivery at hello@everpetyls.com.

Please include:

Your order number
Photos of the exterior packaging
Photos of the item received
Photos of any visible damage

This information allows us to properly review the issue and determine the appropriate resolution.

Claims submitted after 48 hours may not qualify for a replacement, refund, or store credit.

If an item is confirmed to have arrived damaged, defective, or incorrect due to an error on our part, Ever Petyls will provide an appropriate resolution at no additional cost to you.

Return Shipping

For eligible returns that are not the result of an Ever Petyls error, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. Ever Petyls is not responsible for items lost or damaged while being returned.

Please do not send a return to our mailing address without receiving return authorization and instructions from Ever Petyls first.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase.

For example:

Credit or debit card → refunded to the original card
PayPal → refunded through PayPal
Shop Pay → refunded through the original payment method
Other third-party payment providers → refunded through the original payment provider

Refunds are not issued by cash, check, gift card, store credit, or an alternative payment method unless store credit is specifically offered as the resolution under this policy.

Original shipping charges are non-refundable, except when the return is due to an error on our part.

After Ever Petyls processes your refund, your bank or payment provider may require additional business days for the funds to appear in your account.

Lost, Stolen, Delayed, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, Ever Petyls is not responsible for packages that are:

Lost in transit
Stolen after delivery
Delayed by the carrier
Marked as delivered but cannot be located
Misdelivered due to incorrect or incomplete shipping information provided by the customer

Customers are responsible for ensuring that all shipping information is accurate at checkout.

If a package is delayed or appears to be lost while in transit, we encourage customers to contact the shipping carrier directly using the tracking information provided.

Refused or Undeliverable Packages

Packages refused by the customer or returned to Ever Petyls because of an incorrect, incomplete, or insufficient address may be subject to:

Return shipping fees
Restocking fees, when applicable
Additional re-shipping charges

Original shipping costs are non-refundable.

Any refund issued for an eligible returned package may be reduced by applicable shipping or handling costs.

Exchanges

At this time, Ever Petyls does not offer direct exchanges.

If you would like a different item, you may return an eligible item under this policy and place a new order for the item you prefer.

Important Note About Returns

Ever Petyls reserves the right to decline a return or reduce a refund when an item is returned used, damaged, altered, incomplete, or otherwise not in its original condition.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.

How to Request a Return

To request a return, contact us at hello@everpetyls.com within the applicable return period.

Please include your order number and the reason for your request. We will provide return instructions if your request is approved.

Please do not mail a return before receiving authorization from Ever Petyls.

Questions

For questions regarding your order, return, refund, or cancellation, please contact:

hello@everpetyls.com

Mailing & Returns Address

Ever Petyls
2165 Nolte Rd, Suite 1042
Saint Cloud, FL 34772

Not open to the public — mailing and returns only.